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FAQ

What is WONDER WARM™ Unisex Warming Heated Vest ?

Keeps You Warm for a Long Time – WONDER WARM™ electric heated Unisex jacket contains heated components on the back and chest areas, It uses lithium battery for faster heating in just a few seconds.Up to 15 hours comfortable warmth after fully charged.Perfectly suitable for wearing under a jacket.Perfect Choice For Outdoor, Snowmobiling,Motorcycling,Camping,Hiking Or Just Plain Walking Around In Cold Seasons.

Are heated jackets safe?

Yes, a WONDER WARM™ heated jacket is perfectly safe for use on a motorcycle. A heated jacket could certainly help make a ride on cold day more comfortable and enjoyable. ... Any of the heated jackets, hoodies, and vests on this list are good options.

How long do heated jackets last?

Long lasting heat – The battery lasts a full 15 hours and warms the core of the body adequately the entire time.

How do you wash a heated jacket?

Please Choose The Neutral Detergent And Make Sure The Water Temperature Less Than 30 ℃. After Soaking The Vest In The Water About 5 Minutes,Please Clean The Dirt With Banister Brush Gently,Then Rinse Thoroughly.

Can I cancel my order after I've made a purchase on the website? - You can.

You can immediately cancel your order up to 24 hours after purchasing. So if you change your mind, please send us a message right away. 

We'll cancel and refund you as soon as we get your request as long as your order has not shipped out yet. A returns process is required for refunds after the item arrives to your location if it's already been shipped out. 

How do I return or exchange an item? - Our Guarantee.

We have a 30 day refund policy that starts only when your package arrives at your doorstep. 

We accept returns for undamaged items within 30 days to guarantee customer satisfaction. 

Please contact our support team at help@wonderwarm.com and we'll get back to you within 24 hours to assist you with the process. 

What types of Payment do you accept? - All Standard Payments.

We accept all Payments by Paypal, With Paypal You Can Use Visa, Mastercard & American Express Or Other Cards To Pay - Use Pay With Cards In Paypal.

What are your shipping options? - Limited by volume.

We only offer one standard shipping option. Check our shipping page for more details on shipping times depending on your location. 

What if my order arrives damaged? 

In the case that your order arrives damaged or broken, please contact us within the first 7 days of receiving the order for either a full refund or reshipment. 

Where do you ship from?

Our products are efficiently packaged by our expert handling team to ensure they arrive in perfect condition regardless how far they go. 

Primarily we ship our from fulfillment centers in the United States, Eastern Asia and Western Europe. If your item is out of stock in your nearest location, we'll send it directly from our production line with the same delivery times as indicated in our shipping page.